Step by Step: How to request urgent maintenance service

hen you have a problem — whether it's a broken window, a classroom that is too hot, or a spouting water leak — you want it solved quickly and with as little disruption to your day as possible. Our maintenance staff has the following suggestions on what you can do to get the most efficient service.

• Identify the problem as completely as you can.
  What's going on? Where is the problem — in what building, area, room, or office? When did you notice the problem? Designate an individual in your area who will serve as the contact person for the problem. When you call the Service Desk, tell them the contact person's name, location, and phone number.
  
• Determine if it is an urgent or emergency situation.
  An urgent situation is one that interferes with the functioning of your office such as a broken window, a water leak, or an extreme building temperature. An emergency situation is one that is life-threatening such as a fire.
  
• Contact the appropriate service provider.
  If it is an urgent maintenance situation, call the Campus Facilities Service Desk at 882-8211 to request service. Tell them as much as you can about the problem. If it is a problem affecting others in your building, you also should inform your building coordinator. If it is an emergency situation, call 911 immediately. Campus Facilities is not an emergency response provider — your 911 operator will dispatch the necessary emergency response personnel for your problem.
  
• What to do if your problem occurs after business hours.
  Campus Facilities provides service coverage 24 hours a day, 7 days a week. From 7:30 a.m. to 5:00 p.m. Monday through Friday, you should call the Service Desk with your maintenance request. If you experience a problem after hours that must be handled before the next business day, you should call 882-3333. (If you call the Service Desk after hours, the message will instruct you to call this number.) At the after-hours number, Campus Facilities staff will alert or call in appropriate service personnel to take care of your problem.