Zones improve maintenance service

uilding occupants will experience fewer maintenance problems and a more timely response to service calls following changes in the maintenance department. Maintenance is improving service by reorganizing its workforce into zone teams and changing its approach.

"We wanted to set up a system where our employees become more familiar with the facilities and the occupants," says Greg Watts, maintenance superintendent.

Maintenance employees now work within one of five zone teams. Each team provides maintenance service to 1.2 million square feet in an average of 25 buildings.

"The most common complaint that we receive is response time," Watts says. With the zone system, customers will see a quicker response.

Also, when facility problems occur, building coordinators now have the option of calling the manager of their zone or the customer service center.

The department has shifted its approach to maintenance work as well. "We're shifting our focus to preventive, proactive work," says Watts.

Doing more preventive work will result in less service calls. "Customers shouldn't have to call us because we'll be doing the work before they recognize the problem," he says.

The zone managers are Jeff Brown, Don Dennis, Gary Hofstetter, and Hugh Hodler. The zone teams are supported by a skilled trades group headed by George Lyons, assistant superintendent.

Questions about the new system or who the zone manager is for your building? Call the customer service center at 882-8211.